Payment FAQ
Common questions about payments, failed charges, account transfers, and discounts
Why did my payment fail?
Payment failures on Stripe can happen for several reasons. Common causes include:
- Insufficient funds your card didn't have enough balance at the time of charge
- Card declined by your bank some banks block online or international transactions by default
- Incorrect card details double-check the card number, expiry date, and CVV
- Expired card your card may have expired since it was last saved
- 3D Secure / authentication required your bank may require an additional verification step that wasn't completed
What to do:
Check your card details
Go to Account Settings → Billing and verify the card on file is correct and not expired.
Contact your bank
If the details look right, your bank may have blocked the charge. Ask them to allow the transaction and retry.
Try a different card
If the issue persists, add a new payment method in the Billing tab and retry.
Still stuck?
Reach out to billing@kumari.ai with your account email and we'll help sort it out.
Can I transfer my Pro plan or credits to another account?
No. Subscriptions and credits are tied to the account they were purchased on and cannot be transferred, gifted, or shared with another account. This applies to both Pro subscriptions and Custom Pack credits.
Are there any discounts available?
Not currently. We don't offer promo codes, referral discounts, student plans, or seasonal sales at this time. All users pay the same published price regardless of usage or account age.
If discounts become available in the future, they'll be announced through in-app notifications and email.
Can I get a refund?
No. All purchases including Pro subscriptions and Custom Pack credits are final and non-refundable. This applies even if you cancel mid-billing period or have unused credits remaining.
For full details, see our Refund & Cancellation policy.
How do I update my payment method?
Go to Account Settings → Billing and click Update Payment Method. You'll be redirected to a Stripe-hosted page where you can add or replace your card details securely.
Where can I find my invoices?
Invoices for all payments are available in Account Settings → Billing → Payment History. You can download a PDF for each transaction.
I was charged but my credits didn't update what do I do?
This is rare but can happen due to a processing delay. Wait a few minutes and refresh your account. If your balance still hasn't updated after 10 minutes, contact billing@kumari.ai with your receipt and we'll resolve it promptly.